Returns and refunds

Before you send it back

Talk to Lee first, not the store. A store can only process a return. Lee wrote the ticker’s firmware, and most tickers that look faulty are a Wi-Fi setting away from working, which takes a few minutes by text or phone. Text or call (234) 575-2550, or see Contact.

Every ticker is covered by a two-year warranty. A ticker that turns out to be defective is repaired or replaced at no charge, inside or outside the return window. See Warranty.

The window

You have 30 calendar days from the day the ticker was delivered to return it for a full refund.

Condition

Send it back in its original condition, in its box, with the USB cable, the power adapter and the printed card that came with it.

How to return it

Returns go through Amazon, which issues the refund. Open Your Orders on Amazon, find the ticker, and choose to return it. Amazon gives you the return label and the instructions.

CryptoTicr does not sell direct, so there is no separate return address to write to.

After 30 days

The warranty carries on after the return window closes: a ticker that develops a fault later is repaired or replaced, not refunded. See Warranty.