Contact
9:41192.168.1.107
Text or call
(234) 575-2550 — text or call. That is Lee, in Hudson, Ohio. He designed the ticker, developed its firmware and tested it before it shipped; there is no call center and no script. Most owners text, and it is the fastest way to reach him. The ticker’s own screens say Call or text Lee: with this number, and the setup page says Stuck? Call or text him, not the store.
A text works in the one place nothing else does: while your phone is joined to the ticker’s own CT network during setup, where there is no route to the internet.
leeo@cryptoticr.com — for anything that is easier to write than to say, and for screenshots. Suggestions and bug reports are welcome at the same address.
Expect an answer the same day, or the next business morning at the latest. If you have written and heard nothing by then, text the number above. Mail goes astray in both directions, and an unanswered message is far more likely to be one that never arrived than one that was ignored.
Why not the store
The store can only process returns. Lee can get you up and running, usually in a few minutes. If a problem looks like a reason to send the ticker back, it is worth one message first.
What helps
Two things shorten every conversation: the line under Settings at the top of the settings page (it names your browser), and the Firmware: line beside it. If the settings page will not load, its own card has a Copy report, Text it to Lee and Email it to Lee row that packages everything. See Before you call: what to have ready.
If you cannot reach the settings page at all, which is the usual case when a ticker will not join a network, none of that is needed. Say what the screen shows and what happened last; that is enough to start.
Warranty and returns
Two years’ parts and labor; see Warranty and Returns and refunds.