This page couldn't finish loading

• This page couldn't finish loading.
• Your ticker is fine — it answered.
• Details for Lee
• Copy report
• Text it to Lee
• Email it to Lee

Symptoms

• A card: This page couldn't finish loading. and Your ticker is fine — it answered., a Details for Lee box with a Diagnostics block, and buttons Copy report, Text it to Lee and Email it to Lee.
• Sometimes a line such as The ticker's settings are locked. or Most likely: the ticker's own link to your router. with the ticker’s signal reading.

Cause

The ticker answered, but something in the page itself failed: a script error in this browser, a reply the page could not read, or a stalled request. The page treats that as its own fault and packages a report so the cause can be found: the browser and screen, the ticker’s name and firmware, what was requested and what came back.

9:41192.168.1.107

Fix

1. Tap the logo to reload the page. Many one-off script errors do not repeat.
2. Try another browser on the same device, or another device. An in-app browser (a link opened inside a messaging app) is the commonest cause; Safari, Chrome, Firefox and Edge all work.
3. If the card says the settings are locked, unlock from a browser that has the password, or see Settings are locked.
4. If the card points at the ticker’s link to the router, the settings request timed out on a poor signal. Move the ticker nearer the router and reload.
5. If it keeps happening, tap Copy report (or Text it to Lee / Email it to Lee) and send it. See Contact.

If that didn’t work

• The ticker is showing coins and every browser fails the same way: send the report; the fault is in the page’s code and a firmware update fixes it for everyone.