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The router turned me away

Symptoms

What happened: your Wi-Fi turned me away 3 times, with the router’s own reject code underneath

The glass shows The router turned me away. and, after the attempt, a What happened card with Your Wi-Fi turned me away 3 times. and the router’s own words under it (for example reject 2 auth-expire). The setup page says The router turned me away. Double-check the password and tap Connect again. and, folded under Extra technical detail, lines such as Router reason 2 / Our sign in ended before it finished.

Cause

The router ended the ticker’s sign-in without a reason it could act on. The ticker deliberately does not guess: the same router sends different reason numbers for the same mistake, so the numbers are kept for support and the advice stays with what is likely. A wrong password is the commonest cause. The next is a router that holds new devices until someone approves them in its app; a few home routers and most mesh systems have such a list.

Fix

  1. Check the password with the eye button and retype it; a second Connect costs nothing. See The password was refused for the checks.
  2. Open your router’s app and look for a list of devices waiting for approval, “access control”, or “MAC filtering”. If the ticker is listed by its CT name or its MAC address, allow it.
  3. Restart the router and tap Connect again.
  4. If the signal bars were amber or red, move the ticker nearer the router.

If that didn’t work